Frequently Asked Questions
Product & Licensing
Is Wilderness Wellness compatible with my device? +
Our software is compatible with Windows, macOS, and popular mobile platforms, ensuring comprehensive protection across all your devices.
How does the subscription management work? +
Easily manage your subscription through your account dashboard, where you can renew, upgrade, or cancel anytime.
What is the refund policy? +
We offer a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days for a full refund.
What features does the software include? +
Key features include manual full-system scans, quick scanning, quarantine options, and automatic updates to keep your defenses current.
How do I set up the software? +
Setting up Wilderness Wellness is simple. Download the installer, follow the on-screen instructions, and you're ready to protect your devices.
Can I run scans while using my computer? +
Yes, our software's low resource footprint allows you to run scans in the background without disrupting your work.
How often are virus definitions updated? +
Virus definitions are updated automatically in real-time, ensuring you are always protected against the latest threats.
Support & Billing
How do I request a refund? +
We offer a 30-day money-back guarantee on all licenses. Contact us at 360-775-8190 or email support@wildernesswellness.com and we'll process your refund promptly. For full details, see our Refund Policy.
What will appear on my credit card statement? +
Your charge will appear as Wilderness Wellness or a similar descriptor. If you don't recognize a charge, contact us at 360-775-8190 before disputing it with your bank — we can look it up and resolve it quickly.
How do I receive my license key? +
After payment is confirmed, your license key is emailed instantly to the address you provided at checkout. Check your inbox and spam folder. If you don't receive it within 10 minutes, contact us at support@wildernesswellness.com.
How many devices can I install on? +
The number of devices depends on your license tier. Single-device licenses cover 1 device. Multi-device licenses (3, 5, or unlimited) can be installed on the stated number of devices. You can always upgrade your license by contacting support.
I have a billing problem — what should I do? +
Please contact us first at 360-775-8190 or support@wildernesswellness.com. Most issues are resolved within 1–3 business days — much faster than a bank dispute. See our Before You Dispute page.
Can I cancel my order? +
Since licenses are delivered digitally and instantly, cancellation before delivery may be possible if requested immediately. Contact us at 360-775-8190 or support@wildernesswellness.com right away. After delivery, our 30-day money-back guarantee applies.